Since each order is a custom, hand-made product we cannot accept returns. The only exception would be for an incorrect product (wrong, size, color, etc) or if there is damage to the product (see limited warranty).
Red Barn Blankets will repair, replace or provide a refund at their discretion under the following circumstances if reported to us within 3 days of receipt.
- Products which have been made with the incorrect fabric, color, size or weight as specified by the customer in their original order.
- Blankets which have been damaged in shipping (a claim must be filed with the carrier and photos provided).
We are happy to accept a cancellation within 3 business days of placing the order. However, in order to cover the cost of materials and any labor and scheduling changes, cancellations requested after 3 days will be subject to a 15% cancellation fee.