Unfortunately, since each order is a custom, hand-made product we generally don't accept returns. That said, if you have an issue or concern, please don't hesitate to contact us, we will do our best to work with you and find a solution that works for everyone. Of course, it should go without saying, that if you should receive a product that is not what you ordered (wrong size, weight, etc) or if there is damage to the product during shipment then please contact us as soon as possible. For incorrect product or shipping damage we need to hear back from you within 3 calendar days of receiving the product.
Red Barn Blankets will repair, replace or provide a refund at their discretion under the following circumstances if reported to us within 3 calendar days of delivery.
- Products made with a fabric, size or weight that is different from what was in the original order.
- Blankets which have been damaged during shipment (a claim must be filed with the carrier and photos provided).
- Products which the shipping carrier (USPS, FEDEX, UPS, etc) have marked as delivered but which you did not receive. In general this is going to depend on the address marked on the shipping label. If the address was correct then there is usually nothing we can do other than offer a discount on a replacement blanket. However, if the address was incorrect or the carrier delivered to the wrong address (one different from the label) then we will gladly replace your blanket free of charge.
We are happy to accept a cancellation within 3 business days of placing the order. However, in order to cover the cost of materials and any labor and scheduling changes, cancellations requested after 3 days will be subject to a 15% cancellation fee plus return shipping costs.